At Michigan Wood Pellets, we strive to deliver your orders quickly, efficiently, and safely. This Shipping Policy outlines how we handle shipping and delivery of our products. Please review this policy carefully to understand how your order will be processed and shipped.
1. Order Processing
- Processing Time: Orders are processed within [number of business days, e.g., 1-2 business days] after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and estimated delivery time.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Typically takes [estimated shipping time, e.g., 3-7 business days] depending on your location.
- Expedited Shipping: Available upon request. Please contact us at info@themichiganwoodpellets.com for details and pricing.
- Local Pickup: If you are in the area, you may choose to pick up your order directly from our warehouse. Please select “Local Pickup” at checkout and we will notify you when your order is ready for pickup.
3. Shipping Rates
- Standard Shipping: Shipping rates are calculated based on the weight of your order and your delivery location. Shipping costs will be displayed at checkout.
- Expedited Shipping: Additional charges apply for expedited shipping services. Please contact us for a quote.
- Free Shipping: We offer free standard shipping on orders over [threshold amount, e.g., $1000]. This offer applies only to orders shipped within the [United States, specific regions, etc.].
4. Delivery Times
Delivery times may vary depending on your location and the shipping method chosen. Please note that delivery times are estimates and are not guaranteed. Factors such as weather conditions, holidays, and carrier delays may affect delivery times.
5. Shipping Restrictions
We currently ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses. For international shipping inquiries, please contact us directly.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.
7. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us immediately at info@themichiganwoodpellets.com or call
to report the issue. We will work with the shipping carrier to resolve the problem and, if necessary, send a replacement or issue a refund.8. Delivery Issues
If you experience any issues with your delivery, such as delays or incorrect delivery, please contact us as soon as possible. We will assist in resolving the issue with the carrier.
9. Changes to Shipping Policy
We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us: