At Michigan Wood Pellets, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy to understand your options.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Time Frame: You must initiate the return within [number of days, e.g., 14 days] of receiving your order.
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of Purchase: A receipt or proof of purchase must be provided to process the return.
2. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Products that have been used or damaged after delivery.
- Opened or partially used bags of wood pellets.
- Custom or special order items.
- Gift cards.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us:
Email us at info@themichiganwoodpellets.com or call us at within [number of days, e.g., 14 days] of receiving your order to request a return authorization. - Return Authorization:
Once your return is approved, you will receive a return authorization number and instructions on where to send your item(s). - Ship the Return:
Pack the item securely in its original packaging and include the return authorization number. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent, defective product). - Inspection and Refund:
Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7-10 business days].
4. Refunds
Refunds will be issued to the original payment method. Please note:
- Processing Time: Refunds may take [number of days, e.g., 7-10 business days] to appear on your statement, depending on your bank or credit card provider.
- Partial Refunds: In some cases, only partial refunds may be granted, such as when items are not returned in their original condition, are damaged, or are missing parts for reasons not due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@themichiganwoodpellets.com or
to arrange the exchange.6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@themichiganwoodpellets.com or
. We will arrange for a replacement or refund and cover the return shipping costs in such cases.7. Return Shipping Costs
Unless the return is due to an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Sale and Clearance Items
Only regular-priced items may be refunded. Sale or clearance items are final sale and cannot be refunded.
9. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
- Check Your Bank Account: Sometimes refunds take additional time to process and post to your account.
- Contact Your Credit Card Company: There may be a delay before your refund is officially posted.
- Contact Your Bank: Processing times can vary.
- If you’ve done all of this and still have not received your refund, please contact us at info@themichiganwoodpellets.com.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us: